Skip to main content

99 problems, but we're about to solve this one

Video Library

Frequently asked questions

  • In what countries does Monimoto Global (MM2/MM6) work?

    Monimoto Global (MM2/MM6) works in almost every country in the world. In most of the regions you will be able to use it with Monimoto default SIM card.

    All of these countries and regions are listed here:

    Europe  Americas Asia Other
    All European Union countries
    Also:
    Albania
    Bosnia and Herzegovina
    Georgia
    Guernsey
    Iceland
    Isle of Man
    Jersey
    Liechtenstein
    Norway
    Ukraine
    Russia
    Puerto Rico
    USA










    *Except Canada

    Hong Kong

    Israel

    Kazakhstan
    South Korea
    Laos
    Malaysia
    Thailand
    New Zealand

    Unfortunately, Monimoto does not currently work in the French overseas departments and territories.

    *Canadian laws do not allow permanent roaming, so Monimoto SIM card stops working after a few months. This is why we do not ship to Canada.

    If you are heading to a foreign country which is not listed in this table - make sure you use a local SIM card of that country.

    However, the use of your own SIM card is considered to be the sole responsibility of the user and Monimoto cannot guarantee that the SIM card will work, even if, in our experience, most SIM cards work properly.

    These are the supported carriers for each of the above-listed country:

    Albania

    AMC / T-mobile
    Eagle Mobile
    Vodafone Albania

    Austria

    Hutchison 3G
    T-Mobile
    A1

    Belgium

    Base
    Mobistar
    Proximus

    Bosnia and Herzegovina

    HT Eronet
    m:tel
    BIH

    Bulgaria

    M-Tel Gsm
    Telenor / Globul
    Vivacom

    Croatia

    T-Mobile Croatia
    Tele2
    VIPnet

    Cyprus

    CytaMobile
    PrimeTel
    MTN

    Czech Republic

    Vodafone
    O2
    T-Mobile

    Denmark

    Telenor A/S
    Hi3G Access AB 2
    Telia Mobile
    TDC

    Estonia

    AS Emt
    Tele2 Eesti AS
    Elisa Eesti

    Finland

    DNA
    GSM Aland
    Elisa
    Sonera

    France

    Orange
    SFR
    Bouygues Telecom

    Germany

    telekom.de
    VODAFONE D2
    Telefonica O2

    Georgia

    GeoCell
    Magti GSM
    Beeline

    Greece

    T-mobile / Cosmote
    Vodafone
    Wind Hellas

    Guernsey

    Sure

    Hong Kong

    H3G Hong Kong
    3
    PCCW
    China Mobile / Peoples
    Smartone
    CWHKT

    Hungary

    Telenor
    T-Mobile
    Vodafone

    Iceland

    Nova
    Siminn
    Vodafone / Fjarskripti

    Ireland

    H3G
    Vodafone
    H3G
    Meteor

    Isle of Man

    Sure
    Pronto GSM

    Israel

    Partner / Orange
    Cellcom
    Pelephone

    Italy

    H3G
    Vodafone / Omnitel
    Telecom Italia
    Wind

    Jersey

    Sure
    JT Gsm

    Kazakhstan

    Tele2
    Beeline

    Laos

    BEELINE LAO

    Latvia

    Tele2
    Bite
    LMT Gsm

    Liechtenstein

    Swisscom
    Orange

    Lithuania

    UAB Tele2
    Bite Gsm
    Omnitel

    Luxembourg

    POST
    Tango
    Orange

    Malaysia

    Maxis
    Celcom
    Digi Telecom

    Malta

    Go Mobile
    Melita Mobile Ltd.
    Vodafone Malta

    Netherlands

    Vodafone
    T-Mobile NL
    KPN Telecom
    Tele2

    New Zealand

    Vodafone New Zealand Ltd

    Norway

    NetCom / Telia Sonera
    Telenor

    Poland

    T-Mobile
    Orange
    Plus Gsm
    P4

    Portugal

    Vodafone
    TMN

    Puerto Rico

    AT&T
    T-mobile

    Romania

    Cosmote
    Vodafone
    Orange Romania

    Russia

    MTS
    BeeLine
    MegaFon
    Tele2

    Slovakia

    Telekom
    Orange
    Telefonica Slovakia, s.r.o

    Slovenia

    Mobitel
    SI.Mobil
    Tusmobil d.o.o

    South Korea

    KT
    SK Telecom

    Spain

    Vodafone
    Orange
    Telefonica Movistar
    Xfera

    Sweden

    Telenor Sverige
    Hi3G Access AB
    Tele2 Sweden
    TeliaSonera Mobile Networks

    Thailand

    Real Future
    DTAC

    Ukraine

    Kyivstar
    MTS

    United Kingdom

    O2 UK
    Hutchison 3G
    EE (T-Mobile UK)
    EE (Orange)
    Vodafone

    USA

    AT&T
    T-Mobile
  • In what countries does Monimoto EU (MM1/MM5) work?

    Monimoto EU (MM1/MM5) version works in these countries:

    All European Union countries,

    Albania, 

    Bosnia and Herzegovina, 

    Georgia, 

    Guernsey,

    Iceland, 

    Isle of Man,

    Jersey,

    Liechtenstein, 

    Norway, 

    Ukraine, 

    Israel

    Russia.

    These are the supported carriers in each of the countries:

    Albania

    AMC / T-mobile
    Eagle Mobile
    Vodafone Albania

    Austria

    Hutchison 3G
    T-Mobile
    A1

    Belgium

    Base
    Mobistar
    Proximus

    Bosnia and Herzegovina

    HT Eronet
    m:tel
    BIH

    Bulgaria

    M-Tel Gsm
    Telenor / Globul
    Vivacom

    Croatia

    T-Mobile Croatia
    Tele2
    VIPnet

    Cyprus

    CytaMobile
    PrimeTel
    MTN

    Czech Republic

    Vodafone
    O2
    T-Mobile

    Denmark

    Telenor A/S
    Hi3G Access AB 2
    Telia Mobile
    TDC

    Estonia

    AS Emt
    Tele2 Eesti AS
    Elisa Eesti

    Finland

    DNA
    GSM Aland
    Elisa
    Sonera

    France

    Orange
    SFR
    Bouygues Telecom

    Germany

    telekom.de
    VODAFONE D2
    Telefonica O2

    Georgia

    GeoCell
    Magti GSM
    Beeline

    Greece

    T-mobile / Cosmote
    Vodafone
    Wind Hellas

    Guernsey

    Sure

    Hungary

    Telenor
    T-Mobile
    Vodafone

    Iceland

    Nova
    Siminn
    Vodafone / Fjarskripti

    Ireland

    H3G
    Vodafone
    H3G
    Meteor

    Isle of Man

    Sure
    Pronto GSM

    Israel

    Partner / Orange
    Cellcom
    Pelephone

    Italy

    H3G
    Vodafone / Omnitel
    Telecom Italia
    Wind

    Jersey

    Sure
    JT Gsm

    Latvia

    Tele2
    Bite
    LMT Gsm

    Liechtenstein

    Swisscom
    Orange

    Lithuania

    UAB Tele2
    Bite Gsm
    Omnitel

    Luxembourg

    POST
    Tango
    Orange

    Malta

    Go Mobile
    Melita Mobile Ltd.
    Vodafone Malta

    Netherlands

    Vodafone
    T-Mobile NL
    KPN Telecom
    Tele2

    Norway

    NetCom / Telia Sonera
    Telenor

    Poland

    T-Mobile
    Orange
    Plus Gsm
    P4

    Portugal

    Vodafone
    TMN

    Romania

    Cosmote
    Vodafone
    Orange Romania

    Slovakia

    Telekom
    Orange
    Telefonica Slovakia, s.r.o

    Slovenia

    Mobitel
    SI.Mobil
    Tusmobil d.o.o

    Spain

    Vodafone
    Orange
    Telefonica Movistar
    Xfera

    Sweden

    Telenor Sverige
    Hi3G Access AB
    Tele2 Sweden
    TeliaSonera Mobile Networks

    Ukraine

    Kyivstar
    MTS

    United Kingdom

    O2 UK
    Hutchison 3G
    EE (T-Mobile UK)
    EE (Orange)
    Vodafone

    Russia

    MTS
    BeeLine
    MegaFon
    Tele2
  • What's the difference between Monimoto MM1/MM5 and MM2/MM6 versions?
    MM6/MM2 differences when compared to MM5/MM1:  
    - works in countries where 2G is switched off (USA, etc).
    - consumes 30% more energy, so battery lifetime is 3-4 months shorter.
    The reason for that are the below improvements:
    1. It provides more accurate GSM approximate location, which helps a lot when GPS signal is not available (underground garages, GPS signal is jammed and so on);
    2. Better chances to get a GSM connection. MM6 covers both, 2G and 3G networks - if the 3G signal is low, it will search for 2G service provider and connect to it (and vice versa).
     

     

  • How to reset your Monimoto device to its default factory settings?

    FOR MM1/MM2

    Watch this video to see how it is done: 

    1. Ensure the batteries are inserted into your Monimoto.

    2. Connect Monimoto to your computer or phone charger using the micro USB cable.

    3. Wait while the red LED flashes repeatedly for at least ~13 times (1 flash per sec.).

    4. Unplug the micro USB cable and you should see one long LED flash. 

    5. Monimoto will restart.

    6. Parameters have been successfully reset to default.

    If you are getting one continuous red LED flash, it means that your Monimoto is plugged in without batteries or batteries are low. In that case please put new batteries in and try once again.

    For MM5/MM6

    1. Ensure the batteries are inserted into your Monimoto.

    2. Press the button next to the SIM card for at least 3 seconds. 

    3. Red LED should start blinking and then the green one has to come out for around 3 seconds. 

    4. This will reset the device to default mode.

  • How to get a location of Monimoto at any given time?

    It is not possible to see the location of Monimoto at any given time. Monimoto sleeps all the time and can only send the location when it is in Alarm mode. 

    Such functionality allows the device to work in GSM off mode for around one year, without having to replace the batteries. We could implement the "get location" functionality, but the advantage of long battery life would be lost.

    However, if enabled, Monimoto can send it's location with regular ping communication every 24 hours. This feature reduces battery lifetime and by default is disabled.    

    Additional feature: 

    If your device was stolen with a key fob, you can go to Settings and click on 'Start Active Tracking'. It will then enter the Alarm status with your next ping notification and delete the key fob. Depending on how much time is left until your next ping notification, it can take between 5 minutes and 24 hours with the default setting. For example, if your next regular update is in 10 days, the device will delete the key fob and enter Alarm state then. 

  • Can a Monimoto tracker be used in a car?

    Yes. Monimoto can be used in a car. 

    Choose car profile when pairing you device or just change the settings in the app and test it to make sure the device is placed correctly and you get the right location updates. 

Less Frequently Asked Questions

  • Is Monimoto Thatcham approved?

    Unfortunately no. Monimoto is not Thatcham approved.

  • Is Monimoto waterproof?

    Yes, Monimoto meets the IP65 standards, which means that it is protected from dust and against low-pressure water jets, such as a faucet. That should be more than enough for everyday use. 

    If you have a second generation key fob, make sure to keep it away from water, as it is not waterproof. It looks like this:

    Third generation key fob meets the IP65 standards, which means that it is protected from dust and against low-pressure water jets, such as a faucet. It looks like this:

  • Can I lend my Monimoto-equipped vehicle to a friend?

    You can do that. You have several options here:

    1. If you want to lend your vehicle and want it to remain protected, give your Monimoto-equipped motorcycle and the Monimoto key fob to a friend. This way, the vehicle remains protected. If an alarm is activated, you will receive a call and push notifications to your phone.

    2. If you only give your Monimoto-equipped vehicle to a friend without a key fob - you can send Monimoto to sleep for up to 24 hours. This way, however, it will not remain protected for 24 hours, as it will not register any movement. After the sleep period passes, the device will return to its Ready state.

    3. If you give your Monimoto-equipped vehicle to a friend without the key fob, you will constantly get locations in 5min or 30min periods.  Battery will be consumed in approximately in 2-7 days in this mode, depending on whether the device is moving or not.

  • My Monimoto doesn't have a USB port. Why?

    This means that you own one of our latest devices.

    MM5 and MM6 do not have USB ports. These devices can be updated via Bluetooth. 

     
     

How does Monimoto work?

  • How does Monimoto work?

    We have created a short video that briefly explains how Monimoto works:

    Monimoto has GPS, GSM, and Bluetooth modules inside, as well as an Accelerometer. It also comes with a small key fob that communicates directly with the Monimoto device. 

    When the Monimoto device and its key fob are next to each other - Monimoto is in Ready mode (ready to detect any kind of motion, f.e., riding a motorcycle). When the movement is detected, Monimoto always checks if the key fob is nearby. If it's not found - Monimoto enters Alarm mode and starts calling the owner for a minute (unless answered straight away, then won't call again) and then starts sending notifications.

    If the key fob is found during the Alarm mode - Monimoto switches back to Ready mode automatically. We recommend that you keep the Monimoto key fob in the pocket of your motorcycle jacket or pants, as the key fob is not waterproof. The new version, however, is water resistant.

    It's important to know that during the Alarm mode, the device is not searching for the key fob constantly, but rather does that in 3-minute (when device is moving) and 30-minute (when device is not moving) intervals. So, when the key fob appears next to the device for shorter amount of time, in some cases, it will not stop the alarm. 

    That usually happens when users are testing the device and drive without the key fob to trigger the alarm. When the Monimoto is back near the key fob, it needs to stay next to it for longer than 5 minutes to stop alarm. 

    NOTE: Any app connection over Bluetooth returns the device to Ready mode. It does not connect all the time, only when the Connect button is clicked, however, when testing, we recommend turning Bluetooth off to make sure no connection remains. 

    Here is a simplified scheme showing the workflow of Monimoto: 

    Here is the timeline showing a step by step process from the moment that movement has been detected until when the first coordinates are sent:

    It is important to remember that Monimoto key fob needs to be kept away from the main Monimoto unit when your vehicle is parked.

    You don't need to arm or disarm the alarm system, as the key fob does that for you.

  • How is Monimoto different from other trackers?
    • DIY system. Almost no technical knowledge is required from you! You will not need to do any wiring, nor have any special tools. All you need to do is setup your device using the Monimoto app and attach it to your motorcycle (or any other vehicle that you wish to protect: like a car, tractor, caravan, camper, boat, etc.). 
    • You do not need to change batteries every 2 weeks. Monimoto primary batteries last for a very long time. Depending on the brand of the batteries and the number of alarms you get, they should easily last around a year.
    • Monimoto also has an international SIM card inside that works in many countries.
    • Monimoto doesn't drain your motorcycle’s 12V or 6V battery. Your bike is guaranteed to start. Monimoto will never breach your bike's warranty. 
    • Device calls your mobile phone in one minute to notify you of the unauthorized vehicle use.  You will be notified immediately, compared to other trackers that just send text messages or emails, which nowadays can be left ignored. A phone call is rarely left unanswered!
  • Will Monimoto sound an alarm?

    Monimoto will only notify you that your motorcycle is moving by giving you a call and sending you a push notification from the app (not an SMS message!). It will not sound an alarm, block any mechanical parts of your motorcycle, or give itself away in any other way.

  • READY mode and ALARM mode

    Monimoto has two main modes: Ready and Alarm. (You can think of this as Good and Bad)

    When in Ready mode, the device is always ready to sense any kind of motion. 
    In the app this mode is represented with the green check mark. 

    Ready mode

    When motion is detected, Monimoto device checks if the key fob is nearby (max. range outdoors is 50 meters/165 feet). If the key fob is located, the device stays in Ready mode. If the key fob is not found, it enters Alarm mode.
    In the app, this mode is represented with the red exclamation mark.

    Alarm mode

    mceclip0.png

    Note:  When the app is connected to device via Bluetooth, the Alarm mode cannot be triggered! When testing, ALWAYS disable Bluetooth on your phone. For daily usage, it is up to you if you prefer to leave Bluetooth on or off, as the device and app do not require it. 

    When in the Alarm mode, GSM and GPS modules are turned on. Monimoto calls the owner within one minute, then determines its own location and sends coordinates to the owner via push notification. If the call is declined, not answered or line is busy, the device calls for the second time.

    Exiting the alarm mode

    To exit the alarm mode Monimoto needs to find its key fob. You can also stop the alarm by putting it to sleep from 1 to 24 hours. Device will go to deep sleep for chosen amount of time and will ignore any movement. It will come back to Ready mode automatically after chosen time elapses.

    You can also stop your alarm by connecting to the device from the Monimoto app Settings menu via Bluetooth. 

  • Can I use Monimoto for real time tracking?

    Without your key fob nearby, Monimoto will enter Alarm mode. It will start sending you location notifications every 5 minutes while the vehicle is moving. If movement stops, the user receives a notification that the moving stopped and alarm is cancelled. After approximately 30 minutes the user receives the final location of the vehicle. If at any time after the alarm was cancelled movement is detected again, the system will automatically start tracking and the cycle will start again.

    Note: It will reduce your battery life considerably.

    New feature only with firmware v0.10.5.61 and up:

    Live tracking – you can request 1 minute interval location update during the Alarm mode. It will provide you with a location update every minute for 10 minutes in a row. After that it will go back to its regular 5 minute intervals and you can start Live Tracking again. 

    Live tracking can only work if there is movement and the device is able to send GPS locations.

  • Monimoto settings explained

    To access device settings, click on this cog icon: 

    If your phone is not connected to Monimoto device via Bluetooth - you will see this: 

    mceclip0.png

    Once you connect via Bluetooth, you can see all of the expanded settings:

    MM.jpg

    Monimoto Device
    Settings - access to your Monimoto settings. For example, the sensitivity lever, regular communication duration, to change phone number to call in case of alarm, etc.

    Key Fobs - managing your key fobs. To add new one or to remove an old one.

    Send Diagnostic To Developers- use this only if you are experiencing technical issues. It will upload some technical details from Monimoto to your phone, so you could send it to Monimoto support for investigation.

    Unpair - unpairing your Monimoto device from your phone. If you do that, Monimoto device will appear like a completely new device to any phone and will be ready to be paired with any phone again.

    Account Settings
    Log Out - if you log out, you won't receive notifications. All your devices and settings will be saved, but will disappear from the app until you log back in. You can also log in on another phone with the same account if you only want to see the "cloud" version of your Monimoto devices.

    Delete My Account - this will delete your phone number from our server and untie your Monimoto from your phone number. It can be useful if you are not going to use Monimoto any longer and want to give it away or sell to someone else.

How to set up and test Monimoto

  • How to open Monimoto?

    You must firmly hold the ends of your Monimoto and separate them while wiggling to the sides. It may seem difficult at first, but after the first time you will get used to it.

  • Set up of the Monimoto device

    Here we have a video showing how to set up Monimoto:

    Download the Monimoto app from the app store. Launch the app - you will be asked to enter your phone number, which will create an account for you. Your phone number is your account ID. 

    Screenshot_2021-01-12-11-25-17-060_com.monimoto.android.jpg

    Enter your number and hit "Verify phone number". Enter the confirmation code that you receive by SMS. Usually, Android users are not required to enter codes, as the app inserts it automatically. iOS users do need to enter the code manually.  

    Make sure Monimoto device, its key fob and your phone are very close to each other. Also, make sure that no USB cable is connected to Monimoto (for MM1/MM2 users), as that will prevent your phone from being able to see Monimoto. 

    Follow the prompts up to when your device is found and you are asked to enter User information. We strongly advise to enter a meaningful name (best to use the name of your vehicle). Phone number you enter here will be the one that you will receive calls to in an event of Alarm mode. You can use a different number than your account ID if necessary, but remember - you will receive calls only to this number! Once you are ready, tap 'Next' and let the app do its part (it will take some time).

    Make sure that Bluetooth and location is turned on when you are going through the pairing process!

    After the successful pairing process you will see a 'Success!' message and receive text message from your Monimoto. Save this number in your contacts so you can recognize it immediately in case of an Alarm. 

    mceclip0.png

    If the pairing was successful, you will see the screen below, which means that your Monimoto is ready for use. 
    Only 'READY' and the green check status mean that your setup was completed successfully.

    If it does not have green 'READY' sign, please unpair it and go through the pairing process again. Here is how to do it: 

    If you have an iPhone (or Xiaomi phone)
    1. Go to Monimoto app ->
    2. Home tab ->
    3. Upper left corner 'burger' menu ->
    4. Swipe left (delete) your Monimoto ->
    5. Go to phone settings, go to Bluetooth, select mm.xxxxxxxxxx device, click on (i) icon and press forget this device (this applies to firmware version 1.1.5. or earlier) ->
    6. (If you have MM1/MM2) Connect Monimoto with batteries installed to computer for 13 seconds -> 
        (If you have MM5/MM6) Push the small button next to the SIM card and hold it for 3 seconds ->
    7. Pair like the first time

    If you have an Android:
    1. Go to Monimoto app ->
    2. Home tab ->
    3. Upper left corner 'burger' menu ->
    4. Long tap (delete) your Monimoto ->
    5. (If you have MM1/MM2) Connect Monimoto with batteries installed to computer for 13 seconds ->
        (If you have MM5/MM6) Push the small button next to the SIM card and hold it for 3 seconds ->
    6. Pair like the first time
    If that did not help, please contact our support team from the Help section in your app. 
  • Tips for installing the device

    Correct installation is imperative for Monimoto to work properly. The good news is that it is very easy to achieve this if you follow these rules:

    1. Thinner end (the one that has GPS letters on it) must be pointing upwards or outwards, rather than inwards or to the ground. 
    2. Make sure that the Monimoto end with the GPS letters does not touch any metal part of your bike.
    3. Never put Monimoto in an enclosed metal environment, as radio waves cannot travel through metal.
    4. Hide it properly so that thieves cannot detect it.

    Tip: If you keep the vehicle near your house, within 50 meters (160 ft) - make sure that the key fob and the device do not keep the connection between them. If this is the case, the alarm will not start until the bike is out of the connection range. If your bike is outside and the key fob is inside, the connection range can vary from a few meters to 30 meters (100 ft), as the walls and other objects will impact it. 

    How to test if the key fob connects to Monimoto? 

    Leave the key fob at home where you usually keep it. Go to your bike and connect with the app from the "Settings" tab. Check if your key fob shows any signal. Refresh by swiping down if needed.

    If the connection is still present - we suggest to find a different place at home to keep your key fob or simply place it in a metal box.

  • How to test the device and trigger the Alarm?

    To get a good understanding of how the system works - please test it thoroughly after setup, as explained in these instructions:

    1. Make sure the key fob is at least 50 meters (160 feet) away form the main unit in an open area.
    2. For testing only, switch off the Bluetooth on your phone. (If you leave it ON, you can accidentally disarm the device because the mobile app tends to connect via Bluetooth.).
    3. Take your Monimoto-equipped vehicle for a test drive. Alternatively your can shake/tilt your bike or move it around. 
    4. In approximately 1 minute you will receive a call from Monimoto device. Soon after the call push notification should arrive to the Monimoto app.
    5. Location ping will arrive within 5 minutes.
    6. Open the app and check whether it is showing the precise GPS or approximate GSM location.
    7. If you got the precise GPS location - Congratulations, your vehicle is now safe!
    8. In case you received an approximate location, please re-install your Monimoto in a different spot inside of your vehicle. The best satellite signal reception is achieved when the GPS antenna is pointing upwards, or to the side. Never install the Monimoto device with the GPS antenna pointing to the ground!
      Additionally, make sure that the end with GPS letters is not touching any metal part of your bike. 
    9. Repeat the test until you get the precise GPS location.

    Watch this video showing how to perform the initial testing to ensure the device is working properly: 

    Note: you will not receive Push notifications while the Monimoto mobile app is kept open.  

  • How to trigger the alarm? It's not starting for me.

    To trigger the alarm in Monimoto, you need to make sure the following conditions are fulfilled:

    1. Bluetooth is OFF on your phone.

    2. Monimoto Key Fob is not active. This can be achieved in two ways - remove the battery form the key fob or make sure it is far enough from Monimoto device (at least 50 meters in open area).

    3. Depending on the sensitivity level that you have chosen in the settings, you need to shake your motorcycle for several seconds for alarm to start.

    If you get a call or two calls, but see no Alarm or location on the app, it could be because of the app connection over Bluetooth at the moment of Alarm. 

    NOTE: Any app connection over Bluetooth returns device to Ready mode, as shown in the screenshot below. To receive push notifications, the app must be closed. Otherwise, you have to refresh home screen manually.

  • Monimoto's location is not accurate

    The only case when you could be receiving approximate coordinates is when these are GSM coordinates, not GPS. This means that Monimoto was not able to catch satellite signal to determine the exact location, so it was forced to use different technology - CellLocate® to determine it.

    What's the reason for the inaccurate coordinates?

    Incorrect installation might be the reason causing the poor signal. If your Monimoto is already installed in a motorcycle or other vehicle - please check if it's thinner end is facing outwards rather than inwards, or towards the ground.

    Another reason could be that your Monimoto is indoors. GPS signal does not work properly when the receiving device is indoors. 

Monimoto and your phone connectivity

  • Will Monimoto work with my smartphone?

    There is a known Android Bluetooth connectivity issue - Monimoto does not work with Android 6.0 (Marshmallow). This version of Android is causing connectivity issues between Monimoto and devices running this OS.  There is nothing we can do about this as many other manufacturers encounter this issue too. The only solution to this issue is to upgrade your phone to Android 6.0.1 or higher.

     

    Android 6.0.1 has addressed Bluetooth connectivity problems and Monimoto works well with it.

     

    Here are some of the phone models that have been tested and proved to be working with Monimoto (with Android versions other than 6.0): 

    Huawei P10

    Huawei P10 Lite has pairing issues due to the drop in Bluetooth connectivity

    Huawei P9 Lite

    HTC One M7

    HTC One M8

    LG G3

    LG Nexus 5X

    OnePlus 2   (Most OnePlus need restart phone before pairing)

    OnePlus 5

    OnePlus 5T

    Samsung A3

    Samsung S5 (hard to connect to S5 NEO)

    Samsung S6

    Samsung S7

    Samsung S8

    Samsung Note 3

    Samsung Galaxy Note 8 

    Samsung J7

    Xiaomi Mi 10 Lite 

    Xiaomi Redmi Note 4 has pairing issues

    Xiaomi Mi A1 (some need restart phone before pairing)

    Xiaomi Redmi Note 5 has pairing issues

    Xiaomi Redmi Note 7 has pairing issues

     

    Blacklisted phones:

    All Android phones without Google Play, such as Huawei P40, Huawei P40 Pro, Huawei P40 Lite

    Huawei P8 lite

    BLU Vivo 6

    NEXUS 6

    Xperia XZ1

     

  • Can I receive notifications to multiple phones?

    Yes, that is possible. You can receive push notifications (but not calls) to as many phones as you like.

    All you need to do is simply login with the same account (your phone number that you used to setup Monimoto for the first time is your account ID).

    Firmware 1.1.5.0 and lower

    All the auxiliary phones will have limited access to Monimoto (it's called cloud access). For example, you will not be able to configure Monimoto settings from them but you will receive push notifications to all phones in case of alarm.  
    Home and Events tabs will look the same.

    Device list tab 

    Restricted settings view

    Firmware 1.2.3.0 and higher 

    You will receive push notifications and you will be able to configure Monimoto settings in the Settings tap just like in your main phone. 

    IMPORTANT: Phone calls will only be received to the original phone number that was used to setup Monimoto, or as set in settings!

  • Can I use multiple devices with a single phone?
     

    Yes! You can have as many devices as you want, and all of them can be paired with the same smartphone. All of your devices will appear in one list in the Monimoto app (see picture below). If you want to add another device, simply click on the red button with a white cross and start the pairing procedure.

    Let's take this example:

    Bruno has an adventure bike that he travels with and a cafe racer that he built himself. He bought two Monimoto devices and put each one of them into one of his vehicles to protect them. Given that he is the only owner of two vehicles, he can pair all of his devices with his smartphone and only one of the key fobs (yes, you can use a single key fob for all your devices). Then, whichever vehicle he is using - both devices are ready to report a theft in case it occurs. Bruno will receive all notifications in one place.

  • My phone does not have Google services, is there a workaround?

    No. 

    Monimoto is compatible only with phones that do not have Google Services. At the moment there is no workaround or another way to download Monimoto app. 

    Here are some of the phones that do not have Google services:

    Huawei Mate 30

    Huawei Mate 30 Pro

    Huawei P40

    Huawei P40 Pro

    Huawei P40 Pro Plus

    Huawei P40 Lite

    Huawei Y6p

    Huawei Y8p

    Huawei Y7p

    Huawei Nova 7i

    Huawei Nova 7 SE

    Huawei Enjoy Z 5G

    Huawei Matepad T8

    Huawei Matepad Pro 5G

  • I changed my smartphone. What do I need to do to make sure Monimoto works?

    If you have your old phone with Monimoto app installed - follow these steps:

    Go to device settings and choose 'Unpair.' This action will unpair the device from your old phone and reset it to default parameters (For iPhone users - additionally go to Bluetooth Settings and check if there is no paired device with a name that starts with mm.XXXXXXXXX. If there is one - unpair it.).

    MM.jpg

    Now pair Monimoto with your new phone as you did when you first bought it. 

    If you do not have your old phone or don't have access to it:
    1. Install Monimoto app on your new phone.

    2. Log into the app with your phone number and all of your devices should re-appear in the Monimoto app. You will be able to get Alarms and control your Monimoto as you were used to, except that you will not be able to connect to it via Bluetooth to configure settings. This is a limited "Cloud" version.

    MM3.png

    MM4.jpg

    3. For full functionality, you will need to delete your device.  

    Tap on app Home screen upper left menu.

    Android users have to long tap on device and delete it. 

    iOS users need to swipe left and delete device.

    4. Restore Default Parameters on your Monimoto with a USB cable by connecting it to a computer  or phone charger (MM1/MM2) or pressing the small button next to the SIM card (for MM5/MM6) and then pair it with your new phone as you did when you first bought it.

    If you do not have your old phone and have changed your phone number:
    If you have changed your phone number and have lost access to your old account, let us know and be ready to prove that the device belongs to you. We will be able to remove the device from an old account, so that you could pair it with your new account. You will have to restore the Monimoto to the default parameters, as described here and will now be able to pair it with the new account.

  • I unpaired Monimoto from my phone

    Nothing to worry about! 

    If you have an iPhone:
    1.Go to Monimoto app ->
    2.Home tab ->
    3.Upper left corner 'burger' menu ->
    4.Swipe left (delete) your monimoto ->
    5.Go to phone settings, Bluetooth, select mm.xxxxxxxxxx, click on (i) icon and press forget this device (if there is a paired one) ->
    6.Simply follow the wizard in the app and pair Monimoto with your phone again like you did the first time.

    If you have an Android:
    1.Go to Monimoto app ->
    2.Home tab ->
    3.Upper left corner 'burger' menu ->
    4.Long tap (delete) your monimoto ->
    5.Simply follow the wizard in the app and pair Monimoto with your phone again like you did the first time.

Troubleshooting

  • I received "No Monimoto status update" notification

    If you receive a push notification that looks like this:

    mceclip0.png

    This means that Monimoto periodic check did not go as expected - our server did not receive a regular update from your device. It mainly happens due to GSM connectivity issues.

    Main reasons:

    • A temporary GSM or internet connection error;
    • At the moment of communication, Monimoto equipped vehicle was parked in the area without GSM network, f.e., underground garage;
    • Monimoto batteries are almost empty;
    • SIM card has no credit or SIM is blocked.

    What you can do if this happens:

    • Check if motorcycle is where it is supposed to be.
    • Wait until next day. Usually next communication is successful. (regular ping interval must be set to 1 day in the settings section - it is a default setting).
    • Check if GSM signal is strong enough where you keep your motorcycle. It might be worth moving your vehicle or Monimoto device to a different place for a day or two and see if "status not updated" notifications still arrive. 
    • Rarely, and depending on where you put the device, you might have to slightly change the device location in your bike o turn device by 90° degrees - "unblocking" GSM waves. Remember that metal interferes with radio waves, so make sure it is not touching any of metal parts on your bike.
    • If you are using your own SIM card in Monimoto, it might be that it needs a top up. We do not deactivate our SIM cards without prior notice. Down below you can see how it looks if our SIM is deactivated.

    X1a88pbN3SZB_7Z6UqzSrDSyVMQNvKfi9A.jpg
    If you see this sign, you simply need to go to Settings, tap on SIM and top up. This feature is available starting with firmware v0.10.5.61. 

    mceclip1.png

    Here is how the SIM looks when it has been topped up:

    mceclip2.png

    Additionally, if everything is fine with the card, once you connect to your device through the app by clicking Connect, you can check the status of your battery. If battery is empty, you will see that after the connection. It can be that the batteries are too low to send the battery level notification to Cloud via GSM.

    If you always keep your bike at the same location, and only sometimes get this notification (but never more than 2 times in a row) - you should not worry since during the actual theft the device would start moving and start getting GSM signal anyway. However, if you see this notification for 3 days in a row - start looking for a reason of why that is happening.

  • I am getting alarms

    If you are getting alarms: 

    1. First, check if you driving together with Key Fob in your pocket.

    2. Check if key fob battery is full. Simply connect to your device from Settings tab and go to Key fobs. Try to refresh several times for it to update. You should see at least one key fob connected. Check if battery is OK and if connection shows any level. If you have your key fob in your pocket and you are sitting on you bike, the reliable connection should be more than 20%. Try to put your key fob in to the other pocket and make sure that there are no metal things nearby that are blocking the signal.

    Screenshot_2021-04-19-09-04-45-596_com.monimoto.android.jpg

    3. If your key fob does not show connection and you have a key fob with a white ring around it, remove the battery from the key fob and not push it back all the way. We have discovered that the golden pad located under the battery in the key fob is a bit too small. Sometimes this leads to a loss of connectivity.

    Here is an example of how it should look.
    IMG_20210203_152717.jpg
  • How to send a Diagnostic file to Monimoto support team?

    If you were asked you to send a Diagnostic to Developers, in order to help address an issue, follow these steps:

    Open Monimoto app and connect to Monimoto device via Bluetooth. To connect, you have to be close to the device (max 5 meters).

    You will see expanded Settings Menu:

    Tap on Send Diagnostic to Developers. You will see a running pop-up - it will take up to 4 minutes.

    After that you will be asked to share it via email. Send it to support@monimoto.com

  • The device does not go into Ready mode after Sleep and remains in Alarm

    After the Sleep period is over, the device will try to update the home screen to go to Ready mode. If at that time the device faces a poor coverage of the GSM network, an error may occur and the status of the device will remain in Sleep mode.

    This means that the device has returned to Ready mode, but is still displaying the previous status.
    The status icon will be updated with the next alarm or periodic check.

     
     
  • Device LED is not flashing

    We are referring to the LED that is located between the SIM card and the USB connector (if there is one).

    To save battery life, the device LED flashes only at specific events. In READY mode after successful pairing, you can see LED blinking only when connected with app via Bluetooth. After device disconnects from the app, LED flashes twice. 

    In Alarm mode when alarm starts, you may see random LED flashes while device registers to GSM network or communicates with server.

    How to understand by just looking at LED if device works at all and whether it is paired or not ?  

    • Try to remove batteries from Monimoto, wait for at least 3 minutes and put them back in. 
      It is required in order to discharge the capacitors and to restart the device. Observe the LED from the moment batteries are inserted - if you see one long ~2 seconds flash followed by several (up to 10) short flashes, and later you see two short flashes every 2 seconds, that means device is registered on GSM and is trying to communicate with the server. In a minute or two, LED goes off.
      It means is that the device is paired to some kind of phone and batteries have power to communicate. If you missed the LED flashes and want to see them again, remove batteries for another 3 minutes and repeat the process.
    • When you insert batteries and see only one long flash ~2seconds followed by 4 short flashes and then nothing. 
      It means that device is in the default mode and awaiting for pairing.

    Weak continuous light can mean 2 things:
    1. Boot mode in progress 

    2. Firmware was deleted and new one was not successfully uploaded. 
    You can find more information about LED flashes in the manual.

  • I am not getting location by SMS text message

    Device is optimized to work with mobile data sending push notifications in case of alarm. Backup SMS is only as supplementary channel and has monthly limits as per Terms & Conditions.

    In case there is a network data transmission problem in Alarm mode, Monimoto will send SMS with map link to the owner. It will be done only when motorcycle has stopped moving and stays in steady position for more than 5 minutes. It happens extremely rare. 

     

Monimoto App

  • Monimoto app explained

    This is the main window where all of your Monimoto devices will be listed, if you have more than one:Screenshot_2021-03-02-16-34-30-436_com.monimoto.android.jpg

    When you click on a device from this list, you are taken to the Home screen of your device. You have two sections here.

    Monimoto Device section shows all the details about the device itself:

    1. Battery level

    2. Device mode 

    Please keep in mind that Monimoto app is not showing real time information. It shows the information of the last periodic check or last connection via Bluetooth. 

    Key Fobs section shows Monimoto Key Fob's id and battery level.

    Events section shows all the events and locations related to your device.

    Screenshot_2021-03-02-16-35-46-992_com.monimoto.android.jpg

    Help section is where you can get help from us and find answers to your questions.

    Screenshot_2021-03-02-16-35-18-020_com.monimoto.android.jpg
    Settings section is where you can change settings of your device, add or delete key fobs, send diagnostics to us or unpair your device. SIM top up and firmware updates are done from this section too. 

    Screenshot_2021-03-02-16-35-38-493_com.monimoto.android.jpg

  • What languages are your app and notifications available in?

    Currently all the push notifications and events are available in English, Russian, Italian, French, Spanish, Japanese and German. More languages will be introduced in the future.

  • My Monimoto fails to pair with the app

    Android

    When you go through the setup wizard in the app - you should see "Choose Your Monimoto" tab. You should see your the serial number of your device, as shown on the label. Tap the red + sign and let the device do the rest.   

    Double check if the batteries are inserted and that the plastic pull tab is removed. If you do not see your Monimoto device on list, tap rescan. If needed, perform that several times. If you see an error message at the bottom, the first thing to do is to restart the Bluetooth on your phone (switch it off and back on), and try to pair again. Some phone models, especially the ones with 6.0.1 Android version, require multiple attempts to connect. 

    Additionally, if you do not see the device in the "Choose Your Monimoto" tab, try to clean cache and data:

    1. Open Settings menu in your phone. 

    2. Find Monimoto App in the menu, then locate the app.

    3. Tap on Storage and clear the data. 

    Screenshot_2021-02-25-16-08-16-247_com.miui.securitycenter.jpgScreenshot_2021-02-25-16-08-20-354_com.miui.securitycenter.jpg

    If you are still stuck, try this sequence:

    1. Switch off the Bluetooth on your phone or try to restart your phone.

    2. Switch on Bluetooth.

    3. Go to Monimoto app ->
        Home tab ->
        Upper left corner 'burger' menu ->
        Long tap (delete) your Monimoto ->
        (If you have MM1/MM2) Connect Monimoto with batteries installed to computer for 13 seconds ->
        (If you have MM5/MM6) Push the small button next to the SIM card and hold it for 3 seconds ->
        Pair like the first time

    iPhone

    1. Turn your Bluetooth OFF, wait for at least 5 seconds, and turn it back ON. Try this a couple of times if the first time doesn't resolve the issue. 

    2. If that does not help, do this:
        Go to Monimoto app ->
        Home tab ->
        Upper left corner 'burger' menu ->
        Swipe left (delete) your Monimoto ->
        Go to phone settings, go to Bluetooth, select mm.xxxxxxxxxx device, click on (i) icon and press forget        this device ->
        (If you have MM1/MM2) Connect Monimoto with batteries installed to computer for 13 seconds -> 
        (If you have MM5/MM6) Push the small button next to the SIM card and hold it for 3 seconds ->         
        Pair like the first time

     

     

  • Monimoto is not working. Should I delete my app and re-install it?

    No. 

    You should never delete you app, unless you are advised to do that by our customer support. The issue is usually fixed by doing a re-pair or turning Bluetooth on and off a couple of times. If that does not help, you can always reach out to our customer support. 

    If you delete and download your app again without deleting the devices in it - it will show you the cloud version. You will get this message: 

    The cloud version does not mean that your device will not function. You will not be able to configure Monimoto settings, but you will still receive all the push notifications. 

    In the end, you will have to repair your device again and that will only add more work. 

  • I deleted Monimoto from the device list in the app

    When you delete Monimoto from the device list in your app, it is deleted from your account and from cloud server. 

    Additionally, iPhone users will have to check if device is in the list of paired Bluetooth devices. If it is,  delete device from Bluetooth list. Go to phone's Bluetooth settings and choose 'Forget Device': 

    Reset Monimoto by connecting it to your PC / laptop or USB charger (if you have MM1/MM2) or press the button on the Monimoto device for at least 3 seconds (if you have MM5/MM6).
    Then pair it again with your phone as you did during the first setup.

  • GSM and GPS location - what's the difference on the app?

    GSM is an approximate location that you can get if the device is not able to get precise GPS coordinates. Why do you get a GSM coordinate? 

    There can be a couple of reasons: 

    • Your vehicle is in an underground parking, garage or any other enclosed space. Roofs, walls, other objects interfere with the GPS signal and the device is not able to communicate with GPS satellites, so you are receiving an approximate GSM location.
    • The very top part of your Monimoto is touching a metal part of your bike or GPS letters and not pointing up. If the device is not installed properly, it might not be able to receive GPS location. That is why we encourage to always make a test after it is adhered to the vehicle. 

    GSM coordinates will look like this in your app: 

    mceclip1.png

    And like this in the map:

    mceclip0.png

    Since it is not precise, it will show the radius around it. 

    GPS location will look like this in your app:

    mceclip1.png

    And like this in the map:

    mceclip0.png

Bluetooth

  • Do you need to keep Bluetooth turned off on your phone?

    No, you do not need to have your Bluetooth turned off. 

    We understand that many of our users need to have it on, as they use multiple devices that connect to their phone via Bluetooth. Our app does not keep a constant connection with the device via Bluetooth and disconnects automatically, so it does not interfere with system functionality and performance.

    We only ask you to turn it off during the testing of the device. 

     
     
  • I cannot connect to paired Monimoto via Bluetooth

    Remember - you only need to connect via Bluetooth if you want to change settings. Device does not need a constant Bluetooth connection and once paired communicates with the Key Fob or Cloud server on a daily basis.

    If you cannot connect to paired Monimoto from Settings tab, first make sure that you are connecting within a reliable Bluetooth range, f.e. 1-5 meters from the device.  

    Note: If you had false alarms for a prolonged amount time and received 300-500 locations in total, your batteries could be empty and that could cause the issue.

    Android

    If your Monimoto has already been paired with your phone before and now you are trying to connect to it via Bluetooth, please make sure that Bluetooth is turned ON and that the Bluetooth logo is visible in the main toolbar at the top right corner. 

    If you see an error message at the bottom, the general rule of thumb is to restart the Bluetooth on your phone by switching it off and back on, and try to connect again. Some phones (especially the ones with 6.0.1 Android version) need multiple attempts to connect. 

    Another possible reason - it might be that your Monimoto has been restored to its default parameters. If you have connected USB with batteries inside (MM1/MM2) or pushed a small button next to the SIM card (MM5/MM6), you've reset the paired device to its default parameters, so you will not be able to connect. In this case, you will need to delete your device from the device list. Then pair as you did the first time.

    iOS

    If your Monimoto has already been paired with your phone before and now you are trying to connect to it via Bluetooth, please make sure that Bluetooth is turned ON and that the Bluetooth logo is visible in the main toolbar at the top right corner.

    If it is not visible - go to your phone's Bluetooth settings and disable Bluetooth; then enable it again.

    Another possible reason - it might be that your Monimoto has been restored to its default parameters. If you have connected USB with batteries inside (MM1/MM2) or pushed a small button next to the SIM card (MM5/MM6), you've reset the paired device to its default parameters, so you will not be able to connect. In this case, you will need to delete your device from the device list. After that, iPhone users need to check Bluetooth settings on the phone and see if there is a paired device. If there is, it needs to be deleted. Once you delete it, pair the device as you did the first time.

  • I get a GATT error when trying to update the firmware
    GATT error is a Bluetooth problem that, unfortunately, we have no control of.
    We recommend that you begin with restarting the Bluetooth (off and on again), connect to your Monimoto in the app (app> settings> connect) and try to update the firmware again.
     
    If this does not help, try this:
    Remove one of the batteries >
    Wait 30 seconds >
    Press and HOLD the button next to the SIM card (do not release it until you are notified to do so) >
    Put the battery in >
    Wait 2 seconds >
    Release the button.

    The red and green lights should blink together.

    Now go to the Monimoto app home screen >
    'Hamburger' menu in the upper left corner >
    Right upper corner 'head' menu >
    Restore firmware button >
    There should be all possible Monimoto devices in DFU mode >
    Choose the device to update
  • Android 6.0 and Android 7.1.1 issues

    There is a known Android Bluetooth connectivity issue - Monimoto does not work with Android 6.0 or Android 7.1.1.

    It is good to know that in most cases, an update is always available.

Your account

  • My phone number changed - what do I need to do?

    If you changed your number but still have the phone with the old phone number, follow these steps: 

    1. Go to device settings and unpair Monimoto device from your phone. 

    2. Then tap 'Delete My Account'. This will delete your number from Monimoto servers.

    3. Now go through the Monimoto setup wizard to pair it with your new phone number as you did the very first time.

    If you changed your number but you no longer have the phone with the old phone number, contact our support team. 

  • I accidentally deleted my account

    Reset the Monimoto device by connecting it to USB charger or Laptop/PC. If you have a new device, simply hold the small button next to the SIM card for 3 seconds.

    If you have an iPhone, please go to your iPhone's Bluetooth settings, click on your Monimoto device and choose 'Forget the device' (if there was a paired device). 

    Finally, go to Monimoto app - create a new account by providing your phone number and entering the confirmation code. Then pair Monimoto with your phone like you did during the first setup.

     
     
  • How to change owner of Monimoto?

    All you need to do is unpair the device in the Settings tab of your Monimoto app and set it to the default mode.

    If by any chance you no longer have your phone and cannot unpair your device from the app, please contact our customer support and we will manually unpair it. Then you will only need to reset your device to default. 

    Setting the device to default:
    MM1, MM2 - connect it to a computer (or just a charger) with batteries inserted for at least 13 seconds.
    MM5, MM6 - press and hold the button next to the SIM card with batteries inserted for at least 3 seconds.

    Now your Monimoto is ready for a new owner. 

  • Monimoto is registered with another account

    If you receive this error when trying to pair Monimoto with your phone, it means that your device has been paired with another account (another phone number). 

    If the old account (phone number) belongs to you

    In this case, you need to login with your old account and delete the Monimoto device from the Device list (as shown in the image below). Log out of the old account and reset Monimoto to its default parameters). You will now be able to pair it with the new account.

    If old account (number) belongs to someone else

    If you bought the device from another person, please contact that person and ask them to go through the process described above. If you cannot contact them - let us know. You will have to prove that the device belongs to you. We will be able to remove the device from an old account, so you could pair it with your new account. You will have to restore Monimoto to the default parameters and then will be able to pair it with the new account.

    If you changed your phone number and you don't have access to old account

    If you changed your phone number and lost access to your old account - let us know. You will have to prove that the device belongs to you. We will be able to remove the device from an old account, so you can pair it with your new account. You will have to restore Monimoto to the default parameters and then will be able to pair it with the new account.

Key Fob

  • Monimoto Key Fob

    The key fob is a small device that comes with the Monimoto set. When the key fob is not present near the motorcycle, any sufficient movement or vibration activates the Alarm mode in Monimoto (to trigger the alarm, other conditions must be fulfilled - more information here).

    You can add up to 3 key fobs to each Monimoto device. If you happen to have more than one Monimoto, same key fob can be used with multiple devices.

    Important! Monimoto key fob is not supposed to be used as a key chain and should be kept separate from your motorcycle keys. This way, if your keys are stolen or lost, you will not need to fear that your motorcycle can be stolen without any notifications. We recommend to keep your Monimoto key fob in the pocket of your motorcycle jacket or trousers.
    If you have a second generation key fob, make sure to keep it away from water, as it is not waterproof. It looks like this:

    Third generation key fob meets the IP65 standards, which means that it is protected from dust and against low-pressure water jets, such as a faucet. That should be more than enough for normal use. It looks like this:


    Tip!

    If you keep your vehicle close to your house, less than 30 meters away (100 ft) - make sure that the key fob and the device does not keep the connection between each other. If they do - alarm will not start until the bike is taken out of the key fob range and the device reception zone.

    If your bike is kept outside and the key fob is inside, the reception zone can vary from few meters to 30 meters (100 ft), depending on the walls and other objects. Only in rare occasions the key fob can connect to Monimoto device at more than 15 meters (50 ft) distance, as walls or windows limit the radio signal.

    How to test?

    Leave the key fob at home where you usually keep it. Go to your bike and connect with the app from the "Settings" tab. Find "Keys" menu and check if the key fob shows any signal. Refresh by swiping down if needed.

    If the connection is still present - we suggest finding a different place at home to keep your key fob or simply place the key fob in some metal box.

  • Two Monimoto devices - one Key Fob?

    You can pair one key fob to as many Monimoto units as you like. For example, you can use the same key fob for your car and your motorcycle, since you would not drive both vehicles simultaneously. 

    When pairing Monimoto with a new key fob that is already paired with another device - it's important to make sure that you only have that one Monimoto unit within 10m range at that moment. Otherwise, you can not add the same key fob to the other Monimoto device.

    Important. You may need to connect to your Monimoto in the app via Bluetooth just before you ride your motorcycle. 

     
  • Monimoto connects to the Key Fob from home

    If you keep the vehicle near your house, within 50 meters (160 ft) - make sure that the key fob and the device do not keep the connection between them. If they do, the alarm will not start until the bike is out of the connection range.

    If your bike is outside and the key fob is inside, the connection range can vary from a few meters to 30 meters (100 ft), as the walls and other objects will impact it. 

    Luckily, the key fob range can now be reduced. This will allow you to make sure that the Monimoto and the key fob are not connected when you park your vehicle near your home or office. This works for MM5 and MM6 models from firmware version 1.1.2.0.

    To reduce the range, park your vehicle, put your key fob in place where you usually keep it. 

    Go to Settings -> Connect -> Key fobs and slightly reduce the distance.

    The Key fob will restart and you will be able to see if the key fob still connects. If it still connects, reduce the signal again until the Monimoto device is no longer linked to the Key fob. 

    NoteReducing the distance increases the chances of a false alarm being triggered while driving.

    How to test if Monimoto is an older model like MM1, MM2? 
    Leave the key fob at home where you usually keep it. Go to your bike and do this:

    Go to Settings -> Connect -> Key fobs and check if the key fob shows any signal. Refresh by swiping down if needed.

    If the connection is still present - we suggest to find another place at home to keep your key fob or simply place the key fob in a metal box.

SIM card

  • Are there any fees I need to pay after purchase?

    The only fee is a 3 EUR/ 3.5 USD/ 2.7 GBP monthly fee, billed annually after the first two free months. Payment is conducted via the Monimoto app.

  • How can I pay for Monimoto SIM card?

    That can be easily done from the app. 

    Go to your Settings section first. You will see this view: 

    Click on SIM CARD and it will show you an option to Top up your SIM card:

    Click on 'TOP UP SIM CARD' and you will be sent to a page where you will be able to pay for you SIM subscription. 

    You will receive two notifications before the end of the free GSM service period (which is 2 months).

    In general monthly fee is 3 EUR/ 3.5 USD/ 2.7 GBP (paid for the full year in advance, as a 36 EUR/ 42 USD/ 32.5 GBP annual fee). 

  • Deactivated SIM card

    If you are using the original Monimoto SIM card that came with the device and the app HOME screen looks like this:

    You just have to go to the Monimoto app > Settings, press on SIM card and click TOP UP SIM CARD. You will be sent to a page where in just a few clicks you can TOP UP your SIM card.

  • Can I use my own SIM card in Monimoto device?

    Yes, you can.

    However, the use of your own SIM card is the sole responsibility of the user and Monimoto cannot guarantee that the SIM card will work, even if, in our experience, we know that most SIM cards work properly.

    Consider these advantages of the default SIM card that comes in Monimoto:

    • MM5 SIM card has roaming enabled by default. It will work anywhere in the European Union, plus some other European countries. MM6 also works in a number of countries outside of Europe. 
    • Our SIM card works with at least two GSM operators in each country (up to six operators in some countries). This guarantees continuous GSM network coverage throughout the entire country territory.
    • With our SIM card, you will be notified before the account expires, so you can renew it in time. We will not be able to do that with other SIM cards.
    • Our SIM card has APN settings pre-programmed, while other SIM cards might require you to enter APN details during the pairing process. You'll have to obtain APN from your SIM card provider.
  • I was asked to enter APN settings

    If you are using SIM card other than the one you received together with your device - you will need to enter APN address. You should be able to get it from the GSM operator that the SIM card belongs to. However, if you are trying to use a pre-paid SIM card and it is empty - you will most likely not be able to pair Monimoto with your phone until you put money into your SIM card.

    If you are using Monimoto SIM card and got asked for the APN settings - enter m2m.tele2.com 

    Password is not required. This APN is a default parameter that comes from the factory.

    Note: Paired device remembers APN until you unpair it from your phone or reset it to its default parameters. Even if you do the reset, the default APN parameter is still m2m.tele2.com

     
     
  • Can I use Monimoto SIM card in my phone?

    We are not sure why would you need to do that.

    Monimoto SIM card is only meant to be used in the Monimoto device, therefore it will be blocked automatically once it is detected that it was put into another device. You will need to contact us if that happens so we can unblock it for you. 
    Please note that charges may apply for the unblocking procedure! 

Batteries

  • What type of batteries do I need for Monimoto and Key Fob?

    Monimoto comes with two CR123A primary batteries that can be easily found in most convenience or photo equipment stores. Once the battery level reaches the critical level (don't worry, you will be notified), simply open the enclosure, remove the old ones, insert new, and close the enclosure. 

    IMPORTANT: You MUST NOT use rechargeable batteries. They have different electrical parameters and we cannot guarantee that Monimoto will work properly or that the correct battery level will be displayed.

    DO NOT use new and old batteries together as this will lead to the false battery level indication in the app.

    DO NOT use Mitsai batteries as they are not compatible with Monimoto. 

    WE ALSO DO NOT RECOMMEND USING DURACELL OR PANASONIC BATTERIES.

    Although Duracell and Panasonic batteries are very good, due to certain physical and chemical characteristics of the batteries, the device is not able to notify the owner of possible low batteries in time.

    Our recommended batteries are Energizer or Varta. Both brands are easy to find.

    S CR123A ENG (EL123AP) Batteries Lithium 3,0V Energizer (3V - 1500mAh) |  Mister Batteryblobid0.jpg

    The Monimoto Key Fob is powered by a 3V Lithium CR2450 battery (the one that is all black).

    Have in mind that earlier versions of key fobs are powered by a 3V Lithium CR2032 battery.

  • How long will Monimoto work in Alarm mode?

    In Alarm mode, the batteries are drained faster. It depends if Monimoto is continuously moving or not (batteries drain faster if it is), but you can expect around 10 days days in either case. New battery set usually is enough for ~500 locations.

  • What affects battery life? How can I save battery power?

    Monimoto

    Alarm Mode is the main factor that drains the battery. With this in mind, you don't want to have many false alarms. Avoid moving the Monimoto when the key fob is away.

    IMPORTANT: If you decide to enable the "Show location on Periodic Check", keep in mind that this will also reduce battery life.

    In alarm mode and on motion unit sends and receives new location every 5 minutes thus making batteries last only for 1 week. In 'Live tracking' mode, every 10 minutes consume 1% of battery. Use this mode only when you want to track your device.

    Monimoto Key Fob

    In general, any kind of motion or vibration drains the key fob battery. The lowest energy consumption is observed when motorcycle is not moving and the key fob is not around. When key fob is around, Monimoto connects with it and the energy consumption slightly increases. 

  • How do I know if my Monimoto's batteries are empty?

    You should be notified by a push notification when Monimoto battery level falls below 20%.  Do not wait until they are completely empty and replace when the first or second notification is received.

    You can also check the red LED on the device. Remove batteries from the slot and wait for 2 minutes, then insert back. If it is blinking one long flash every second or does not blink at all - the battery is very low. 

    In general, Monimoto batteries last up to a year. If you received a lot of alarms your battery life might be 3-4 months shorter. 

  • Why I did not receive Monimoto low battery notifications?

    Main reasons:

    • A temporary GSM or internet error;
    • At the moment of communication, Monimoto equipped vehicle was parked in the area without GSM network, f.e. underground garage;
    • SIM card has no credit or SIM is blocked;
    • Monimoto batteries died unexpectedly.

    All lithium batteries are different. This mainly depends on the brand. Therefore, to improve the accuracy of the low battery notification, we suggest that you select the correct brand of battery that you are using in your Monimoto. It will allow Monimoto to be more accurate with the low battery predictions.

    We recommend using VARTA or Energizer as the most predictable brands for your Monimoto.

    To set the battery brand in your app, you simply need to press on the battery in the Home tab of your Monimoto app. You will see a drop down menu and will be able to select your brand. 

    Screenshot_2021-01-12-16-10-25-213_com.monimoto.android.jpg

  • Can I charge Monimoto batteries?

    No. This is strictly forbidden as it can lead to a fire, chemical leak, and other dangerous and undesired consequences, including a possible explosion.

Have more questions?

Submit a request
Powered by Zendesk